1. 开展海外客户产品培训（含安装、调试、运维等），同步收集客户需求；
2. 处理产品售后工单并完成闭环，依托客户反馈推动产品质量优化，保障客户满意度；
3. 负责产品备品备件管理，开展备件日常运营工作（含良品配送、故障件回收等）；
4. 收集客户需求并同步至研发团队，协同推进产品的稳定性与易用性升级，全程跟进工单处理进度；
5. 远程排查产品及技术问题，为客户提供专业的解决方案与技术建议；
6. 为当地合作伙伴及终端客户提供高品质的技术客服支持，保障服务体验；
7. 将所有案例、咨询问题、推进情况、变更事项及解决方案完整记录至公司内部数据库；
8. 现场上门排查光伏系统故障，完成客户后续的技术跟进与服务工作；
9. 协同销售、售前、产品解决方案及产品团队开展跨部门工作。

1. 具备扎实的光伏电子、太阳能技术或光伏产品相关的技术支持、产品支持、售后及客户服务经验与指导能力；
2. 2年以上储能产品服务相关经验（持有当地电工证者优先考虑）；
3. 具备电子工程、电气工程、电网电力或智能能源技术相关从业背景；
4. 拥有电力、可再生能源、太阳能、光伏、电气工程等相关领域的技术类学位；
5. 语言要求：必须熟练掌握当地语言（波兰语/德语/荷兰语之一）及英语，可作为工作语言；
6. 具备主动学习意识，对接受新挑战充满热情，责任心强。

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.

Requirements

1.Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products;

2.More than 2 years of energy storage product service experience(Local electrician's certificate is preferred);

3.Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies;

4.A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering;

5.English, Polish, German, Dutch - Local language and English is a must;

6.Willing to learn and enthusiastic about taking on new challenges.

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.

Requirements

1.Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products;

2.More than 2 years of energy storage product service experience(Local electrician's certificate is preferred);

3.Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies;

4.A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering;

5.English, Polish, German, Dutch - Local language and English is a must;

6.Willing to learn and enthusiastic about taking on new challenges.

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.

Responsibilities

1.Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;

2.Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;

3.Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;

4.Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;

5.To identify product and technical problems remotely and then provide relevant advice and solutions;

6.Ensure that technical customer service care is high quality for all local business partners and end customers.

7.Document all cases, inquiries, developments, changes, and resolutions on the internal database;

8.On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;

9.Collaborate with Sales, Presales, Product Solutions and Product teams.